People (P4B)

Adopt a user-centred approach to service and process development.


We will identify and anticipate our different stakeholder groups’ needs by facilitating effective and continuous dialogue.

We will embed service excellence in all of our processes and policies by ensuring that end–user value is a key driver in process and policy development.

We will encourage, recognise and reward creativity and innovation in development of user–centred services and processes.

We will encourage and facilitate open communication with each stakeholder group, exploiting appropriate communication channels.